Picking up your repaired phone: what to check

Your phone is ready for pickup. Before returning to everyday use, ask for an explanation of the work and agree on a few checks of the relevant functions. You do not need to test every app at the counter: start with the reported problem and the work you authorized.

Bring your job reference and useful drop-off information. If the fault was intermittent, remind staff of the conditions in which it appeared so you can understand which checks were possible and what to watch for afterward.

Ask what was done

Compare the work description with the proposal you approved. Ask which parts were involved and whether other issues were found. The phone turning on does not by itself explain the result of a touch, charging or audio repair.

If something does not match what you remember, ask for clarification before leaving. An explanation at pickup is more useful than an assumption later based on an abbreviated item in the paperwork.

Match the checks to the repaired function

• Screen and touch: view simple content and test touch response in the relevant areas with staff.
• Charging: check that the agreed accessory is recognized. A short check does not measure a full day of battery life.
• Audio: agree on a way to test the microphone or speaker involved, separately from headphones and Bluetooth connections.
• Camera: test the relevant function without opening or showing unnecessary personal content.

This list does not certify every device function or replace technical checks. It helps you understand the result of the work on the problem you brought to the store.

Keep the test appropriate

Do not immerse the phone to test water resistance, drop it or apply pressure. If a particular use condition matters to you, ask which checks were carried out and which instructions apply after the work.

For functions that require personal sign-ins, ask to handle the test yourself where possible. Do not say passwords or one-time codes aloud in front of others or leave them written in the job record.

Check data, accounts and accessories

Ask whether software operations were performed and check the content that matters to you. If the phone was erased as agreed, follow the restoration process you prepared: collecting it does not show that all your data is already back.

Check the accessories you left with the device and keep the paperwork. If you enabled a maintenance or repair mode, exit it following the manufacturer’s instructions and arrangements with staff.

If the problem returns after pickup

Note when it happens, what you were doing and any new messages. Contact the store with the repair reference and describe the symptom, without opening the device or replacing parts by trial and error.

Report unusual heat, deformation or other abnormal conditions immediately. Do not keep repeating a test just to record a video. For an overview, read how TEC Store technical support works.

Frequently asked questions

Does a charging test show the battery will last all day?

No. Charging recognition and battery life are different checks. Ask what observations to collect during normal use.

Should I test every app before leaving?

No. Start with functions relevant to the work and ask how to report any issues that appear later.